It depends on what the customer needs. We provide managed communication paths for text, email, web forms, voice, and fax. All communications are contained within the system and can be controlled through a connected device capable of using a web interface. ContactPlus is also configured as an open communication system, so all admin staff can see all the communications that run through it. All direct contact to your clients or office staff make use of dedicated services, which can include: a text phone number (you can use your business's main number), an email address, a landing web site for web form data, a voice phone number, and a fax number. Finally, we also have the capability to integrate ContactPlus into existing inhouse networked database(s) for more effective usage.